On Performance Reviews

Answer yes or no to the following questions. When doing so, think about your current performance review system and answer how you really are, not how you would like to be.

1. Do you enjoy your interview with your Team Leader when it is time to do the Performance Review?

2. Do you enjoy conducting the performance review with your direct reports?

3. Do you and your direct reports create your performance objectives together?

4. Have you ever had a direct report refuse to sign their performance review?

5. Was your performance review system created or upgraded in the last 2 years?

Ideal Answers. If you said the following, you are doing well.
1. Yes
2. Yes
3. Yes
4. No
5. Yes


We provide a dynamic workshop for supervisors and managers called Conducting Performance Reviews, as well, a fast paced and informative workshop for the recipients of performance reviews called Preparing for Performance Reviews. For more information go to
Topics
 

On Time Management

Answer yes or no to these questions

1. Do you find it difficult to create concrete, manageable goals?

2. Are your direct reports achieving their objectives set out by you?

3. Does time creep away from you and the day has ended and your goal for the day is still incomplete?

4. Could you use 6 -7 hours per week to use any way you wish?

5. Do you have a hard time saying no?

Ideal Answers. If you said the following, you are doing well.
1. No
2. Yes
3. No
4. No  (We can all use extra hours, this has to do with control over our time and having time to think, pause, breath)
5. No


We offer a one day Time Management workshop that can be customized to suit your needs. Please go to
Topics for more information.
 

On Customer Service

Answer yes or no to these please.

1. Do customers complaints get resolved?

2. Are you being treated like a customer by your boss?

3. Do your customers come back or do they go to the competition?

4. Do you have a customer service strategy?

5. Do you get feedback from customers via surveys and letters?

Ideal Answers. If you said the following, you are doing well.

1. Yes
2. Yes
3. Yes (come back)
4. Yes
5. Yes


We offer a couple of different Customer Service workshops, all customized for your company. Please view them in
Topics
 

On Recruiting and Hiring

Please answer yes or no to these questions

1. Are you at loss during the interview about the questions you can and should answer?

2. Have you ever wondered whether you can ask a certain question but asked it anyway?

3. Do you know the Human Rights Act as it relates to hiring?

4. Do you know what it costs the company if a new employee leaves before one year?

5. Did you know that the hiring interview is a legal procedure, and all questions must be kept with their answers?

Ideal Answers. If you said the following, you are doing well.
1. No
2. No
3. Yes
4. Yes
5. Yes


If you are struggling with your interviews, or have had a few poor hires, please contact us for the outline on the workshop listed in
Topics

 

On Training for the Trainer

Two quizes to play with, have fun

1. Are learning objectives important to design?

2. Do you know the four learning styles and how those learning styles affect the design of a course?

3. Have you ever been video taped while giving a presentation and received feedback on that presentation?

4. Do you understand the need to evaluate training, not only in the classroom, but outside in the workplace?

5. Do the terms Kirkpatrick’s Evaluation Hierarchy, Experiential Learning Cycle, David Kolb’s Learning Styles, Training Style preferences, Needs Assessments, Learning Objectives, and Experiential Design mean anything to you?

Ideal Answers. If you said the following, you are doing well.
1. Yes
2. Yes
3. Yes
4. Yes
5. Yes



Training for the trainer Quiz 2
True/False

1. The methodologies available to trainers in a learning environment are case studies, lectures, small group and large group work, demonstrations, and the experiential learning cycle.

2. The experiential learning cycle is 4 stages of the experiential design model.

3. Participants learn better when they can talk to each other.

4. Adult learning practices is called Pedagogy.

5. The four learning styles will impact the design process.

Bonus question

The names of the four learning styles are:
A. Listening, Doing, Reading, Challenging
B. Accommodator, Diverger, Assimilator, Converger.
C. Small group discussions, large group discussions
D. None of the above.

Answers

1. False.
2. True
3. True
4. False
5. True

Bonus Answer
B. Accommodator, Diverger, Assimilator, Converger.


If you are interested in more information on Training for the Trainer, or Presentation Skills, please go to 
Topics
 

On Equine Based Team Leadership

Challenge yourself with these team related questions, with an equine flavour.

1. Horses can be used to help train managers in management skills.
2.  Humans and Horses both are behavioural creatures.
3. As managers we use words like highly motivated, dependable, and enthusiastic when describing employee’s behaviours.
4. The above words are the best way to describe an employee’s behaviours.
5. Employees leave their manager, not the company.
6. An unproductive team can resolve it’s differences through a team building activity.
7. If you give a horse a carrot it is going to do as you ask, if you give an employee the equivalent, they will be motivated to work harder.
8. Work teams are similar to horse teams.
9. Behaviour breeds behaviour.
10. The five stages of team development are called….

a) Forming, Storming, Norming, Performing, Transforming
b) Forming, Storming, Challenging, Getting Along, Ending
c) Getting Along, Challenging, Ending
d) Both A and B
e) None of the above



Answers
1. True
2. True
3. False
4. False
5. True
6. True
7. True
8. True
9. True
10. A.


We offer Team Building and Management Training using the horses as the learning vehicle. For more information go to
Topics