Training Programs for your consideration.  All topics are customized for your particular need, therefore topic overview and length of program can be changed to suit your needs.  If you would like to download a document that shows these and more courses, please go here.  Overview-of-Nova-Training-workshops.doc.  To see an outline of any of these course please Contact Us.

Below is a brief overview of a few of the popular courses facilitated by Nova Training.

Conducting Performance Reviews
Help is on the way concerning the performance review process. This one day workshop is designed to work with your system in mind. ABC’s of communication, SMART goals and your performance system make up this day.

Conflict Management
Hands on techniques to discover your preferred conflict style, and work through critical incidents that are business specific. In this two day workshop you will walk away with a self analysis of the Thomas Kilmann Conflict Mode Instrument.

Dealing with Poor Performance Issues
This is to help out managers with their poor performers. Deals with the documentation process, techniques to correct behaviours and motivate the staff.

Delegating Efficiently and Effectively
Proper delegation creates a team spirit and helps you accomplish a lot more than if you work alone. It is also an excellent motivation technique. A three day time log is required as pre-work for this is one day workshop and at the end of the day you will have a list of delegatable items and someone to delegate to.

Developing a Powerful Team
Team building techniques are covered along with group norms, team assessments and team challenges. This can be done in one or two days.

Executive Retreats on Horseback
For executives to an intact team, who want an unusual yet powerful retreat; take the challenge on horseback, in either Ontario, Alberta or Utah. The ability to ride is not required.

Handling Difficult Conversations with Tact
If your staff find it hard to say what needs to be said assertively and if your staff are feeling intimated by the client, then this might help. A one day workshop to help with assertive clients.

Horse Sense for Leaders
A unique look at the skill of people management in an equine environment. The horse teaches us behaviours and is very patient. Here managers get to try out their new skills in an indoor arena with an equine partner. Riding skill not required. This is either a one day or two day workshop.

Interviewing as an Investment
Covers the critical aspects of a behavioural based interview, the legal responsibilities of the interviewer and the challenges of interviewing for success.

Managing Change
Change is here to stay; in fact if we fight it, we only create stress for ourselves and others. In this one day programme we will talk about the stress change creates for us. And identify techniques to deal with it.

Managing while in an Equine Environment
A unique look at the skill of people management in an equine environment. The horse teaches us behaviours and is very patient. Here managers get to try out their new skills in an indoor arena with an equine partner. Riding skill not required

Motivating and Delegating Employees
Covers the skill of providing a motivating environment and giving the recognition that people need and also learn the skill of delegation in a motivating environment.

Performance Management, The Whole Approach
Basic skills to successfully manage your staff. Performance Management for all levels of management. Workshop can include DiSC a communication tool to determine how to best address the individual needs of your people. Two day to three day workshop (with DiSC).

Performance Management for poor performance issues
This is to help out managers with their poor performers. Deals with the documentation process, techniques to correct behaviours and motivate the staff.

Power of Communication
A two day listening and communication and team awareness event. Deals with you and your team and helps solve some of those communication gaps. You identify your listening type and your DiSC communication types.

Preparing for the Performance Review
For all the employees who dread the performance review process. This is for them. Covers the skills necessary to document successes, write SMART goals, work through the performance system and feel comfortable with the process when completed.

Presentation Skills
The greatest challenge for any presenter is to remain confident while presenting. In this seminar you will learn how to deal with presentation jitters and anxiety! All participants are asked to bring with them material that is being presented. Video taping is provided for the feedback loop.

Problem Solving Quickly
Quick techniques to problem solve difficult problems. Bring with you a problem from work that does not seem solvable.

Quality Customer Service, Get the Raving Fans
Customer service is critical and totally attitudinal. In this workshop the attitude of customer service is the focus. 68% of customers leave a company because they believe that the company does not care about them.

Successfully Interacting with People
A one day communication workshop designed solely for the individual who wishes to know more about themselves. This workshop leaves people talking.

Stress Management
A one day workshop that deals with the symptoms and challenges of stress and how it affects work and home life. This program can also be customized to deal with children and the stress they are under.  It will assist parents in dealing with the stress their children are under from ages 2 years old and upwards.

Team Development with the Equine Partner
Get the team together for some serious team building on the back of a horse. Riding skill is not required. This workshop is outdoors, at a local riding arena, and can be a one or two day event. Prepare to have fun while learning.

Time Management, Time and Life mastery
Your days come and go, never ending. Who is in control? In this workshop you will learn the techniques to master your time. A three day time log is required to be completed prior to the workshop A one day time management programme designed to get you started on managing your time.

Time and Life Management for Workaholics
For those 60-90 hour a week individuals who have decided to grab hold and get back some control. We cover the necessary skills to help get your life back.

Training for the Trainer
This workshop is designed with the client to set up the content and number of days. Trainers can make or break your business. A good trainer can help educate your people in all their necessary skills. This programme develops the skills of those people. Current Adult Education theorists are referenced and their theories are explored and course work is designed and delivered in this programme. Video taping is provided for feedback.